Rallied AI

Rallied AI is a groundbreaking AI technician designed specifically for Managed Service Providers (MSPs). It autonomously resolves Level 1 (L1) and Level 2 (L2) support tickets, connecting seamlessly to your entire technology stack. With Rallied, MSP owners and service managers can reclaim valuable time that their skilled engineers currently spend on mundane tasks like resetting passwords and unlocking accounts. Instead of hiring additional personnel, which can cost upwards of $50,000 and take months to onboard, Rallied handles high-volume ticket resolutions in real-time. Available through Slack or Teams, it operates like a collaborative coworker, empowering your team to focus on strategic initiatives that drive business growth. With Rallied, MSPs can significantly cut down on labor costs associated with repetitive support tasks while maintaining high service quality.

Autonomous Ticket Resolution

Rallied AI excels at autonomously resolving common L1 and L2 tickets such as password resets, account unlocks, and mailbox permissions. By executing the fix directly, it not only notifies the user but also updates the ticket for seamless workflow management.

Intelligent Triage and Dispatch

Rallied intelligently engages with end users by asking the right questions to accurately categorize and prioritize tickets. It fills in necessary triage fields, retrieves documentation from integrated knowledge bases like IT Glue or Hudu, and routes issues to the appropriate technician.

Efficient Onboarding and Offboarding

Managing new hires and contractors is streamlined with Rallied. For onboarding, it can handle M365 licensing, Active Directory accounts, and other essential setups through a single message or ticket. Offboarding is just as easy, allowing you to schedule access revocations and reclaim licenses efficiently.

Seamless Integration with Your Tech Stack

Rallied connects effortlessly with a wide array of tools including ConnectWise, Autotask, and Microsoft 365. This integration ensures that it can access the data and resources needed to perform tasks effectively, without requiring extensive customization or lengthy setup periods.

Efficient Help Desk Management

MSPs can utilize Rallied to manage the influx of L1 and L2 tickets, drastically reducing the burden on human technicians. This enables teams to focus on growth-oriented projects rather than repetitive support tasks.

Cost Reduction in Staffing

By employing Rallied, MSPs can avoid the significant costs associated with hiring and training additional L1 technicians. Rallied works autonomously, providing the same level of support without the need for additional headcount.

Enhanced User Satisfaction

With Rallied handling ticket resolutions in real-time, end users experience faster response times and solutions. This leads to improved satisfaction ratings and a more efficient service desk operation.

Scalable Operations for Growing MSPs

As MSPs expand, Rallied can scale alongside them. Its ability to manage increased ticket volumes without added staffing enables businesses to maintain operational efficiency and profitability as they grow.

What if it breaks something?

You have complete control over what Rallied can do autonomously and which tasks require human oversight. This allows you to gradually increase its capabilities as you gain confidence in its performance.

How is Rallied different from other AI tools?

Unlike other AI tools that require extensive setup and a dedicated admin, Rallied connects to your existing systems quickly and starts working with minimal training. It executes tasks rather than merely suggesting solutions, making it a true game-changer for MSPs.

How long does it take to implement Rallied?

Rallied can be deployed and operational within the same week. This swift implementation contrasts sharply with other AI solutions that may take months and cost significantly more to set up.

Can Rallied handle complex tickets?

While Rallied specializes in L1 and L2 ticket resolutions, it can also triage more complex issues before routing them to your L2 or L3 engineers, ensuring that your team is focused on high-impact tasks.